Shipping policy

Order processing

Orders are processed within 2 days of being placed. Processing time is separate from delivery time.

Delivery time

Estimated delivery is 10–30 days after dispatch. Delivery times are estimates and may be affected by carrier delays, public holidays, or other circumstances.

If your order has not arrived within this estimated timeframe, please contact support@heytoes.com.

Shipping method

Orders are shipped directly to the delivery address provided at checkout. The final delivery courier depends on your address and the local delivery network.

Shipping charges, duties, and taxes

Any applicable shipping charges are displayed at checkout before you complete your purchase.

Customers will not be charged import duties or additional taxes upon delivery. The total displayed at checkout is the final amount payable for your order.

Shipping address

Please ensure your delivery address is complete and accurate before placing your order.

If you need to correct your address, contact support@heytoes.com as soon as possible. Changes may not be possible once your order has been processed or dispatched.

Delayed, missing, or damaged orders

If your order is delayed, missing, arrives damaged, or is marked as delivered but cannot be located, email support@heytoes.com with your order number and details.

For damaged items, please include photographs of the item and packaging if possible. We will investigate and work with you to arrange an appropriate resolution.

Returns

Please refer to our Return and Refund Policy [https://heytoes.com/policies/refund-policy] for return eligibility and instructions.